Today, I’m having fun commenting on blogs of my favourite sites ![]()
from this: Seth Godin’s How to Lose
I was trying to play a devil’s advocate there by using the words from Seth Godin himself!! from his book I’m reading- Meatball Sundae to counter his idea
Smart arse… I know
I’m just trying to be a bit remarkable in commenting but it might turn out to be a lame approach but what can I lose?!
So, Seth’s idea in How to Lose is:
When you make mistake in your service or offering (in his case, as a shoe store) by not meeting your customer’s requirement, it is wise (maybe I interpret it wrongly but at least, not a bad idea) to honestly point to your competitors to show that you are friendly and helpful.
here’s my comment on it:
Is that really the only options for the long-term success; by generously and honestly pointing to the competitor?
because this;
“the recipient of this friendly advice would tell everyone at the wedding exactly what happened”
might sound like this;
“you know, I was insane, like totally, and couldn’t find a store and I found a gorgeous one ..(tell the direction)…. I was fortunate, another store just told me the way”
Is it possible that (quote from Seth’s book, meatball sundae) “extremely short attention spans” of customers is extremely short.
It’s not game over when you say: “I’m sorry I don’t. Perhaps you’d like some in a size 8?”
It’s game over when you don’t have size 6…
“the idea must be embedded into the experience of the product (or service, or offering) itself”
Anyway, I like the post! Just trying to play a bad guy here ![]()

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